Health and Wellbeing
We know COVID lockdowns may be a time of increased financial pressure on some of our students/ākonga and whānau, particularly where incomes are negatively impacted.
If you normally receive a student allowance and/or student loan living cost payments, you’ll continue to receive these while you keep studying. For more information about student allowances and living cost payments, or to apply, visit StudyLink or phone 0800 88 99 00.
Toi Ohomai also offers further support to students/ākonga who are experiencing financial difficulties as a result of COVID-19. You’ll need to personally apply for the Government Hardship Fund for Tertiary Learners using this form and conditions do apply. Further information about the Fund is available on the TEC website.
We have a limited amount of devices available for those in need, contact your tutor in the first instance if you need device support.
If you're suffering from hardship and would like further support, please email the relevant engagement facilitator for your region as below:
We understand the anxiety and uncertainty that comes with being far away from your family, alone in a foreign country, especially at times like these.
If you’re feeling lonely and need to talk to someone about your situation, need health advice, counselling or support, you can find all the information and resources you need on the Nau Mai NZ website. There’s also a free counselling service available – please ring 1737.
We encourage you to connect with your family and loved ones online, as this will help you stay positive and feel closer to them during this challenging time.
Our International Team is available to ensure that you have access to suitable accommodation and are supported to deal with visa issues, travel insurance, and other essential arrangements.
You can contact them at [email protected] if you have any questions or need our announcements explained to you.
- For health advice, please refer to the Ministry of Health’s website
- For official Government information about COVID-19 (novel coronavirus), including health advice and travel restrictions visit the all-of-government website
- For education advice, visit the Ministry of Education website
- For the latest updates on travel restrictions and visa information visit Immigration New Zealand’s website
You will be contacted directly by your tutor or Academic Leader if there are any changes to your class delivery.
At the Orange setting: For most indoor and outdoor areas (including classrooms) face masks are strongly encouraged. In the following public areas you still need to wear a face mask. These locations include:
- Toi Ohomai cafés including Melting Pot and Breaktime
- Libraries - unless eating
- Information Centre and regional administration areas
- You may also be required to wear a mask in a close-proximity business like our hair salons
- If you come to campus, please scan in at all locations as you move about. Please use the Government app and turn on Bluetooth. Effective contact tracing helps prevent any further spread of COVID-19.
- Regularly wash and thoroughly dry your hands and use hand sanitiser
- Keep your distance from others
- Clean or disinfect shared surfaces often
- If you have cold, flu or COVID-19 symptoms, stay home and get a test. If you do undertake a test, please register your details with [email protected]
- Everyone copes with change differently, and we understand that COVID fatigue is real. However, we really are all in this together. If you need to chat, or need support, we encourage to you reach out to someone you trust.
Your mental health is just as important during this time as your physical health. If you’re feeling anxious or lonely, our free counselling services are still available to you.
We encourage you keep in contact with friends and family via phone calls, Skype or just via text. It's more important than ever to maintain these connections.
It's ok to go for a walk. You don't have to be in your room all the time. However, you must always maintain a two-meter distance from other people.
You can also contact Healthline’s 24-hour counselling service at 0800 543 345 or the Mental health Crisis Team at 0800 111 757.
He aha te mea nui o te ao? He tangata, he tangata, he tangata. (What is the most important thing in the world? It is people!)
Free mental health counselling
Kei te awangawanga koe? Are you having a tough time? Counselling could help.
We’ve partnered with Puāwaitanga to offer free and confidential phone and online counselling services to support our learners.
If you have mild to moderate symptoms of stress, depression, anxiety, grief and loss, relationship issues, low self-esteem, addictions or other issues that may be affecting your life, Puāwaitanga can help. If one of your friends or whānau need urgent mental health support contact one of the free helplines listed at the bottom of this page.
Te tukanga and how it works
- You need to be enrolled to study with us in New Zealand and be over 18 years old.
- You can choose your preferred counsellor from their photograph and bio information.
- You’ll be taken to the counsellor’s booking calendar to book your first session.
- Your counsellor will work with you to identify your needs and make a plan.
- Sessions are available seven days a week between 9am and 9pm.
- To access this service you’ll need your student ID number to verify that you are a Toi Ohomai learner.
Māu e kōwhiri – you can choose your own counsellor and make an appointment online or by phone: 0800 782 999
Ngā nama waea rātonga āwhina - National helplines
Pīrangi ki te kōrero? Need to talk? Free call or text 1737 any time for support from a trained counsellor.
Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO).
Healthline – 0800 611 116
Samaritans – 0800 726 666
Tiākina tō taha tinana (physical wellbeing), tō taha hinengaro (mental wellbeing), tō taha wairua (spiritual wellbeing) me tō taha whānau (family wellbeing), kia ora pai tō katoa.
Traffic Light Settings and Close Contact Information
The definition of 'contact' at the Orange setting means household and household-like contacts only. Contacts will only be required to isolate if they are high-risk (household) contacts.
Cases should notify their close contacts themselves.
How to know when you should isolate:
Vaccination Policy and Procedures
Face coverings will remain part of our health protection measures at all levels of the COVID-19 Protection Framework.
Toi Ohomai undertook a risk assessment towards the end of 2021, which resulted in the decision to adopt a policy of mandatory COVID-19 vaccinations for all staff, students and visitors to our campuses and delivery sites.
Firmly at the centre of this kaupapa was the aim to ensure the health and wellbeing of our Toi Ohomai ākonga/students, kaimahi/staff, their whānau and our communities.
Given the disproportionate impact of COVID-19 for Māori, Toi Ohomai is acutely aware of the additional risk and therefore impact for kaimahi Māori, akōnga Māori and Māori communities throughout our region, which was a factor in our decision making.
A communication released 4 April 2022 announced that Toi Ohomai decided to cease the vaccine mandates for all Toi Ohomai kaimahi, ākonga and others who access any of our campuses or managed events unless deemed through legislation or updates to our current risk assessment proposal.
All our student support services are available to provide you with any support you need during this time.
If you’re experiencing hardship, or need more information about where to get financial, academic and emotional assistance, please get in touch with us or contact your teacher.
Careers and employability: [email protected]
Communications and general enquiries: [email protected]
Accessibility support: [email protected]
International student support: [email protected]
IT support: [email protected]
Learning support: [email protected]
Library help: [email protected]
Moodle support: [email protected]
Student administration and services: [email protected]
Student visa support: Immigration New Zealand: 0508 558 855
Teaching and Learning: Please contact your tutor in the first instance