COVID-19 Resources for Current Students
The most recent student updates can be found on our main COVID-19 information page.
Government Track & Trace App.
We’re no longer using the Toi Ohomai Track & Trace app, but we encourage you to use the Government app instead. You’ll see new QR codes up in all key locations around Mokoia and Windermere campuses. Effective contact tracing helps prevent any further spread of COVID-19 in New Zealand so we encourage you to continue keeping a record of where you’ve been.
Government Hardship Fund for Learners (HAFL)
The Government's Hardship Fund for Learners (HAFL) aims to support any student whose study has been impacted by COVID-19.
If you're a current ākonga (student) of Toi Ohomai experiencing any unexpected financial challenge due to COVID-19, you may be eligible for temporary financial assistance.
For more information on the HAFL and whether you're eligible, please get in touch with your campus Engagement Facilitator.
Mokoia Campus · Te Awaroa Raerino or Claudia Schulze
Taupō Campus · Sue Murray
Tokoroa Campus · Elena Pomare
Whakatāne Campus · Joanne Spod
Windermere Campus · Taylor Delamere or Steven Curtis
You can apply for the Hardship Fund by completing the online application form. If you're asked to log in, please use your Toi Ohomai student email address and password. If you have trouble, please email the Learning Success Team.
We're all here to help and offer support, so please don’t be whakamā (shy), get in touch.
NOTE: Changes to Semester Dates
As a result of COVID-19 some semester date changes were put in place. Please see the Important Dates page for confirmed updates.
Teaching Delivery Update Regarding Move to Level 2
- Latest Update: Read the student newsletter sent 15 May, 2020 regarding the move to Level 2.
Recording Your Whereabouts on Campus - Track & Trace App
From Monday 18 May staff and students will use a Track & Trace app. to record their whereabouts on campus. QR codes will be located on the outside of buildings and on the walls of common areas at Mokoia and Windermere campuses, and will be scanned via the app. Students at other campuses will still use the app, but log their whereabouts manually.
Returning to Campus Safely
When it's time to return to campus there are health and safety guidelines that enable this to happen safely.
Ministry of Education FAQ for Students During Level 2
The Ministry of Education has collated information about life at COVID-19 Alert Levels for tertiary students.
The Government's Technology Access Fund
On Saturday, 2 May, the Government announced a $20 million Technology Access Fund for tertiary learners, to assist them to continue their education affected by COVID-19.
We're currently working through a process to secure this funding and allocate resources to help our vulnerable learners with digital devices, internet connection and other support needed to access technology-enabled learning.
For more information on the fund and FAQs for learners, check out the Tertiary Education Commission website
Government COVID-19 Support Package
The Government announced a support package to financially assist domestic tertiary students whose study has been affected by Covid-19. This short-term package was made available on Wednesday 15 April 2020.
Key measures include:
- continuing support payments for students who are unable to study online, for up to 8 weeks, to give tertiary providers time to make alternative arrangements to enable distance learning
- increasing annual student loan course-related cost entitlements from $1,000 to $2,000 on a temporary basis – for additional home learning costs like internet and power bills.
- technical changes to ensure study being discontinued in 2020 as a result of Covid-19 will not affect student loan lifetime limits and future fees free entitlements.
For detailed information on the above package, including eligibility criteria, check out the Ministry of Education website.
Study Area Set-up
Many of you will be studying from unconventional places such as kitchen benches, dining room tables and couches (or beds, even). Check out this list of suggestions to ensure your set-up is safe for you.
Good Habits and Microbreaks
Working from home will mean a new routine and it's important to keep up good habits. Make sure you're taking microbreaks, getting fresh air and keeping active. Having trouble staying focused? Check out these tips.
We hopefully all know that it's important to stay physically distant, not socially distant.Try one of these virtual platforms to stay entertained and keep in touch with your mates.
- Skribbl (online pictionary)
- Cards Against Humanity (aka Remote Insensitivity)
- Netflix Party (watch Netflix together!)
Here are a few additional resources that could be helpful during your time studying at home.
Message from our Faculty Deans
Thanks to all our students for being so adaptable during these unprecedented times. Please be aware that the same rules and expectations apply to remote teaching and learning, as they would if we were on campus. Attendance, academic progress and engagement will continue to be closely monitored.
If you’re unable to participate in the scheduled learning activities, please urgently contact your lecturer so we can explore how best to support you.
Please refer to the FAQ page about this event.
Our IT Team are working around the clock to make sure you have all the resources you need to access our services online.
You can access our 24-hour IT support, as well as a wide range of quick tips, learning and assessment writing and other resources through Moodle.
If you require further IT support, please email ITHelp.email@example.com or for Moodle help email firstname.lastname@example.org. We are working on getting phone services working and will provide updates when this is operational.
We understand that this is an unsettling time and be assured we’re continuing to support you as best we can, while ensuring the health and safety of you and our staff.
We’ll continue to support you with assessment writing skills. Please see Moodle for our wide range of self-help resources. If you need an online booking, email us at email@example.com and one of our facilitators will reply to your request within 24 hours.
We ask that any queries about your assessment content requirements are directed to your teacher/tutor. Our Learning Support Team are unable to help with specific course related enquiries.
Email an engagement facilitator in your region or campus through Moodle. In your email you need to include:
- Your name, student ID number and contact number
- Your programme of study
- What course/assessment your query relates to and the tutor name
- A brief, clear description of what you need help with
Your mental health is just as important during this time as your physical health. If you’re feeling anxious or lonely, our free counselling services are still available to you.
We encourage you keep in contact with friends and family via phone calls, Skype or just via text. It's more important than ever to maintain these connections.
It's ok to go for a walk. You don't have to be in your room all the time. However, you must always maintain a two-meter distance from other people.
We understand the anxiety and uncertainty that comes with being far away from your family, alone in a foreign country, especially during these unprecedented times. For many, you will not be able to return home as flights may not be available and some borders have closed.
If you’re feeling lonely and need to talk to someone about your situation, need health advice, counselling or support, you can find all the information and resources you need on the Nau Mai NZ website. There is also a free counselling service available – please ring 1737.
We encourage you to connect with your family and loved ones online, as this will help you stay positive and feel closer to them during this challenging time.
Our International Team is available to ensure that you have access to suitable accommodation and are supported to deal with visa issues, travel insurance, and other essential arrangements.
You can contact them at firstname.lastname@example.org if you have any questions or need our announcements explained to you.
Student Visa Information
If you have a visa that will be expiring soon, you need to apply for a new one before it expires. An interim visa will be issued if your current visa expires while a new visa is being processed.
Immigration New Zealand has the latest information about how COVID-19 affects student visa holders. For further questions you can call 0508 558 855.
For emergency assistance, please contact 0800 49 24 27.
To keep getting your student allowance or loan, you need to be enrolled – so please stay enrolled. Answers to questions in relation to Student Allowance and Living Cost payments can be found on StudyLink’s website.
- For health advice, please refer to the Ministry of Health’s website.
- For official Government information about COVID-19 (novel coronavirus), including health advice and travel restrictions visit the All-of-Government website.
- For education advice, visit the Ministry of Education website.
- For the latest updates on travel restrictions and visa information visit Immigration New Zealand’s website.
Careers and employability: Marlene.Herewini@toiohomai.ac.nz
Communications and general enquiries: email@example.com
Disability support: Michelle.TeMoana@toiohomai.ac.nz
International student support: firstname.lastname@example.org
IT support: ITHelp.email@example.com
Learning support: firstname.lastname@example.org
Library help: email@example.com
Māori and Pacifica support: Wiremu.TeKanawa@toiohomai.ac.nz
Moodle support: firstname.lastname@example.org
Student administration and services: email@example.com
Student visa support: Immigration New Zealand: 0508 558 855
Teaching and Learning: Please contact your tutor in the first instance
Do You Need Help?
All our student support services are available to provide you with any support you need during this time.
If you’re experiencing hardship, or need more information about where to get financial, academic and emotional assistance, please get in touch with us or contact your teacher.
Domestic students please email firstname.lastname@example.org and international students please email International.email@example.com Alternatively, you can contact our Engagement Facilitators via Moodle.
We’re all in this together!