COVID-19 Resources for Current Students

The most recent student updates can be found on our main COVID-19 information page.

Toi Ohomai Services During Lockdown

We've prepared a list of our services available to you at Levels 2-4 (libraries, IT support, learning support etc.)

Student Allowances, Loans and Hardship Fund

We know from experience that lockdowns can put financial pressure on our students/ākonga and whanau, especially where income is reduced. You will continue to get your regular Student Allowance and Student Loan living costs payments if you’re still enrolled and studying.

Talk to your tutor in the first instance if you have any questions or concerns about being able to continue to study. Answers to questions about Student Allowance and living cost payments can be found on StudyLink’s website. StudyLink can also help over the phone and through MyStudyLink in most cases. 

As of Wednesday 25 August 2021, Toi Ohomai is able to support students/ākonga who are suffering hardship as a result of this lockdown. This support is available via the Government Hardship Fund for Tertiary Learners.

You'll need to apply for this hardship funding and conditions do apply. Please keep an eye out on student channels for more information and for the process of applying for support from Wednesday 25 August.

TEC hardship fund information

Toi Ohomai Hardship Fund for Learners Application Form

Study Area Set-up

Many of you may be studying from unconventional places such as kitchen benches, dining room tables and couches (or beds, even). Check out this list of suggestions to ensure your set-up is safe for you.

Good Habits and Microbreaks

Working from home means it's important to keep up good habits. Make sure you're taking microbreaks, getting fresh air and keeping active. Having trouble staying focused? Check out these tips.

Stay Social

We hopefully all know that it's important to stay physically distant, not socially distant. Try one of these virtual platforms to stay entertained and keep in touch with your mates.

Online Resources

Free call or text 1737 for mental health services

    Mental Health

    Your mental health is just as important during this time as your physical health. If you’re feeling anxious or lonely, our free counselling services are still available to you. 

    We encourage you keep in contact with friends and family via phone calls, Skype or just via text. It's more important than ever to maintain these connections.

    It's ok to go for a walk. You don't have to be in your room all the time. However, you must always maintain a two-meter distance from other people.

    You can also contact Healthline’s 24-hour counselling service at 0800 543 345 or the Mental health Crisis Team at 0800 111 757.

    He aha te mea nui o te ao?
    He tangata, he tangata, he tangata.

    He āwhina utukore mō te hauora hinengaro
    Free mental health counselling

    Kei te awangawanga koe? Are you having a tough time? Counselling could help.
    We’ve partnered with Puāwaitanga to offer free and confidential phone and online counselling services to support our learners.

    Learn more about Puāwaitanga

    If you have mild to moderate symptoms of stress, depression, anxiety, grief and loss, relationship issues, low self-esteem, addictions or other issues that may be affecting your life, Puāwaitanga can help. If one of your friends or whānau need urgent mental health support contact one of the free helplines listed at the bottom of this page.

    Te tukanga
    How it works

    • You need to be enrolled to study with us in New Zealand and be over 18-years-old.
    • You can choose your preferred counsellor from their photograph and bio information.
    • You’ll be taken to the counsellor’s booking calendar to book your first session.
    • Your counsellor will work with you to identify your needs and make a plan.
    • Sessions are available seven days a week between 9am and 9pm.
    • To access this service you’ll need your student ID number to verify that you are a Toi Ohomai learner.

    Māu e kōwhiri – you can choose your own counsellor and make an appointment online or by phone: 0800 782 999

    Ngā nama waea rātonga āwhina
    National helplines

    Pīrangi ki te kōrero? Need to talk? Free call or text 1737 any time for support from a trained counsellor.

    Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).
    Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO).
    Healthline – 0800 611 116
    Samaritans – 0800 726 666 

    Tiākina tō taha tinana (physical wellbeing), tō taha hinengaro (mental wellbeing), tō taha wairua (spiritual wellbeing) me tō taha whānau (family wellbeing), kia ora pai tō katoa.

    Track & Trace App

    We encourage you to use the Government app and turn on bluetooth. Effective contact tracing helps prevent any further spread of COVID​-19 in New Zealand so we encourage you to continue keeping a record of where you’ve been.​

    Message from our Faculty Deans

    Thanks to all our students for being so adaptable during these unprecedented times. Please be aware that the same rules and expectations apply to remote teaching and learning, as they would if we were on campus. Attendance, academic progress and engagement continue to be closely monitored.

    If you’re unable to participate in any scheduled learning activities, please urgently contact your lecturer so we can explore how best to support you.


      International Students

      Wellbeing Support

      We understand the anxiety and uncertainty that comes with being far away from your family, alone in a foreign country, especially during these unprecedented times.

      If you’re feeling lonely and need to talk to someone about your situation, need health advice, counselling or support, you can find all the information and resources you need on the Nau Mai NZ website. There is also a free counselling service available – please ring 1737. 

      We encourage you to connect with your family and loved ones online, as this will help you stay positive and feel closer to them during this challenging time.

      Our International Team is available to ensure that you have access to suitable accommodation and are supported to deal with visa issues, travel insurance, and other essential arrangements.

      You can contact them at if you have any questions or need our announcements explained to you.

      Student Visa Information

      If you have a visa that will be expiring soon, you need to apply for a new one before it expires. An interim visa will be issued if your current visa expires while a new visa is being processed.

      Immigration New Zealand has the latest information about how COVID-19 affects student visa holders. For further questions you can call 0508 558 855.

      For emergency assistance, please contact 0800 49 24 27.

      Studylink Payments

      To keep getting your student allowance or loan, you need to be enrolled – so please stay enrolled. Answers to questions in relation to Student Allowance and Living Cost payments can be found on StudyLink’s website.

      More Information

      Key Contacts

      Careers and employability:

      Communications and general enquiries:

      Accessibility support:

      International student support:

      IT support:

      Learning support:

      Library help:

      Mā​ori and Pacifica support: or

      Moodle support:

      Student administration and services:

      Student visa support: Immigration New Zealand: 0508 558 855

      Te Whare Hauora – Health Centre:  |  07 557 8756 (Windermere)  |  07 346 8883 (Mokoia)

      Teaching and Learning: Please contact your tutor in the first instance

      Do You Need Help?

      All our student support services are available to provide you with any support you need during this time.

      If you’re experiencing hardship, or need more information about where to get financial, academic and emotional assistance, please get in touch with us or contact your teacher.

      Domestic students please email and international students please email Alternatively, you can contact our Engagement Facilitators via Moodle. 

      We’re all in this together!