COVID-19 Information

Coronavirus Information Updates: Novel Coronavirus (2019-nCoV)


COVID-19 FAQ & Updates for Students

Current Status

Recap of Recent Announcements: 

At midnight on Wednesday, 25 March, New Zealand moved to Alert Level 4. What this means is that: 

  • People are instructed to stay at home
  • Educational facilities are closed 
  • Businesses are closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities 
  • There is rationing of supplies and requisitioning of facilities 
  • Travel is severely limited 
  • There is a major reprioritisation of healthcare services

What this means for Toi Ohomai is that:  

  • as of Wednesday, 25 March 2020 at midday, we closed all our campuses and delivery sites until further notice 
  • our gyms and childcare centres are now shut 
  • Rotorua Holiday Park is closed, with skeleton staff on site  
  • Melting Pot and Break Time are now shut 

Teaching and Learning:  

We’re finalising the planning of what teaching can continue remotely - in consideration of programme integrity, capability of staff working at home and accessibility for students.

Firstly, we’ll determine which programmes cannot be continued, and which programmes can. 

Any roll out of teaching will follow a staged approach.  

  1. First stage: fully online programmes that are already operational will continue as planned, as much as possible (with individual student/staff home environment challenges managed on a case by case basis). 
  2. Second stage: from Monday, 30 March, programmes that are ready to roll out remote delivery for a minimum of two-weeks will begin. This can include programmes who have given students take home tasks. 
  3. Third stage: programmes that can be rolled out remotely, after the planned four-week shutdown, will begin if the shutdown period is extended. 

All essential services that maintain the well-being of animals, aquaculture, pools and the like, have been approved. People required to do this have been identified, approved by line managers and facilities has a list to provide to security.   


Library: We've extended return dates on all library items and books. No overdue fines will be issued during this time. Please contact the Library Team if you have any questions at

Info Centres: Are physically closed, however the team are working remotely. For application, enrolment or general queries, please contact or phone 0800 86 46 46. For payment queries, please contact

Te Whare Hauora - Health Centres: are physically closed and operating remotely. Phone calls will be redirected to the Kaitiaki Nurse for any health advice. Contact us on or 07 557 8756 (Windermere) 07 346 8883 (Mokoia).

All students are being provided with further information on our support services in planned student communications, which includes a comprehensive contact list. Please use the button at the top of this page to read the student FAQ and updates, including archived communications.

Security: Extra security has been put in place to ensure all our campuses are secure during this time. 

Gym: Memberships are on hold until we reopen. If you have any questions, please email our Gym Team in Windermere or Mokoia 

Need help?  

If you have questions please email – we have a dedicated team to respond, and where required, redirect any questions. 

To repeat the words of our Prime Minister:

"We are all in this together." 


Read Archived Updates