COVID-19 Information & Updates

Current students may also find our Student Resources page helpful for general information and external links related to COVID-19.

Current Status: Alert Level 1

Update of Status - 17 February 2021: Alert Level 1

Please see below our latest update regarding the current COVID-19 situation, which also summarises the Prime Minister’s announcement given at 4.30pm today.

Recap of current announcements

  • Auckland moves to Alert Level 2 at midnight tonight
  • The rest of New Zealand (including the Bay of Plenty and South Waikato) moves back to Alert Level 1 at midnight tonight

What does this mean for students?

  • For classes that had already started for the year, and had variations due to the change in alert level, delivery will now return to normal 
  • For those classes starting next week onwards there are no changes to your original start plans
  • Toi Ohomai will continue to monitor the situation closely and should there be any further changes we will communicate this to you

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email – we have a dedicated team to respond, and where required, redirect any questions.  


Update of Status - 14 February 2021: Alert Level 2

Recap of current announcements

  • New Zealand currently has 3 cases of COVID-19 in the community, the cluster relates to one family from South Auckland
  • Auckland moves to Alert Level 3 at midnight tonight for three days
  • The rest of New Zealand (including the Bay of Plenty and South Waikato) moves to Alert Level 2 at midnight for three days
  • Government will continue to review the situation every 24 hours

What we are doing

  • Our Pandemic Response Team met this evening and will continue to meet daily to monitor and assess the situation 
  • Our Facilities Team will continue with comprehensive cleaning routines and ensure supplies are available as required

What does this mean for students?

  • For those classes that have started for the year the majority will continue to be delivered in their current capacity 
  • If there is a variation to class, the tutor will be in contact with students to make alternative teaching arrangements  
  • Students who are immune compromised are encouraged to take personal responsibility and to work directly with their tutors to arrange alternative teaching arrangements  
  • Students who have been in the Auckland or Taranaki region in the past seven days, we ask that you stay home and work with your tutor to make alternative arrangements for the next three days   
  • Stay home if you’re unwell – please DO NOT attend campus or present at the Health Centre  
  • If you are tested for COVID-19 at any time, please email Marie Dennis and remain at home until you are notified otherwise  
  • Students who miss class due to feeling unwell should inform their tutor and keep up to date with their coursework as they would normally  

What we are doing to keep you safe

  • All areas will continue to be cleaned and disinfected regularly with a focus on any surfaces or items that are likely to come into frequent contact with different students  
  • Physical distancing rules will be applied  
  • All students are encouraged to head straight to their classroom/teaching space and to not congregate in common areas unless necessary 
  • All students are encouraged to leave campus after they’ve finished with their classes – this is to limit the amount of people on campus at any given time 
  • All Toi Ohomai staff who are non-student facing will be working from home  
  • We will continue to provide you with updates as we receive information from the Government 

Any questions?

If you have questions, in the first instance please speak with your tutor. You can also email – we have a dedicated team to respond, and where required, redirect any questions.  

Services Summary

This information is updated regularly, as the situation evolves.


Level 2: The core social distancing requirement within Residential Accommodation for Alert Level 2 is one metre and these guidelines should be followed to keep everyone safe.  

Level 3: If you leave your student accommodation you cannot return until the alert is at Level 2 or under, so you'll need to stay in your current bubble until then.

If you stay in your hall of residence or other student accommodation from the start of lockdown, you’re able to continue living there. The most important thing you need to do is to stay on the premises and follow the advice and guidelines from the Ministry of Health to self-isolate and practice personal distancing and hygiene guidelines.

Please remember that you’re not allowed any guests during this time and Government guidelines will be strictly reinforced. Everyone in your residence needs to self-isolate together without outside contact.


Level 2: All libraries are open with limited provision and reduced hours, and a click and collect service.

Level 3: Libraries are closed. If you have any library items, please hold onto them. All due dates will automatically be extended, and you will not incur any fines for overdue items. We’re unable to supply any reserved or recalled items while the library is closed. Our phones are currently unattended so if you have any questions, please email us at

You still have access to our extensive collection of online resources, which can all be accessed from home. These include books, journals, videos and databases. These can be accessed via the Koha online.

If you need any assistance logging into Koha online or connecting to our electronic resources, check out our Library Help Guides or email

If you need help with finding information, research or referencing please contact your Faculty Librarian. You can find their contact details in the online directory.

If you still need help, please email

Information Centres / Student Administration and Services

Level 2: All Information Centres are open with skeleton staff and reduced hours. Regional administration and cashiers will be open with reduced hours and provision.

At Level 3: Applications & enrolments are processed as best we can during the lockdown period. You may notice slightly longer processing times and if we require verified ID or other verified documentation we are aware that you will not be able to provide this to us until you have access to the authorised people who can do this.

During this time, we are unable to provide:

  • New ID cards (or replacements)
  • Parchment (Graduation certificate) printing requests
  • Interviews for next semester programmes have been postponed over the lock down period

For programme, course and general enquiries: and transcript requests:

Te Whare Hauora - Health Centre 

Level 2: Te Whare Hauora - Health Centres are operating on site with added safety measures and reduced staff.

To enter the Health Centre and see the Kaitiaki Nurse, you must book an appointment by contacting 07 557 8756 (Windermere) or 07 346 8883 (Mokoia).

You'll speak to the Kaitiaki Nurse who will assess you over the phone and offer you the next available appointment.

Signage will also be displayed on the door to explain the process. The remainder of the team will be working remotely. Feel free to contact us by email

Level 3: Our on-campus health centres are physically closed and operating remotely. Phone calls are redirected to the Kaitiaki Nurse for any health advice. 

Contact us on or 07 557 8756 (Windermere) 07 346 8883 (Mokoia), with the following:

  • Your name, student ID number, contact phone number, email address
  • A brief, clear description of what you need help with


All Levels: Extra security is in place to ensure all our campuses are secure during this time. 

Gyms & Pool

Level 2: The gyms are open with extra hygiene measures in place. If you have any questions, please get in touch with our Gym Teams in Windermere or Mokoia 

Need help?  

If you have questions please email – we have a dedicated team to respond, and where required, redirect any questions. 

To repeat the words of our Prime Minister:

"We are all in this together." 


Read archived COVID-19 information and updates...