When it comes to providing outstanding customer service, it’s the people who make all the difference.
Whether you’re involved in a retail enterprise, tourism operation, hotel or any other frontline business, you want to make the right impression the first time and every time.
Toi Ohomai has developed this fully customisable training scheme, delivered in short punchy bites, to take you to the next level.
This course will be industry-tailored and we’ll make sure that by the end it, your guests will leave with the best impression.
Upon successfully completing the requirements you'll receive the award of:
- Professional Skills for the Service Sector (Customer Service and Sales Techniques)
|Next intake||Feb 2021 View more details|
8 weeks full-time, including holidays (if applicable)
This course is delivered 3 days per week on-campus
Part-time study available
|Indicative Fees||No tuition fees for domestic students View full fees information|
To see the information for international students change your location using the button at the top right of the screen.
This course will enhance your customer service skills and ensure you add value to your current role and the people you interact with, while also widening your career and employability options in the future.
Topics you'll cover
- Understanding your customer
- Enhancing the customer experience
- Communication skills
- Sales techniques
- Product knowledge
|Indicative Fees *||No tuition fees for domestic students|
$150.00 administration fee
Take advantage of our early bird fees for your 2021 study. Enrol by 31 December 2020 and you’ll pay the 2020 tuition fees. Conditions apply.*
Help with fees
Are you Eligible for Free Fees?
There are several ways to take advantage of free study at Toi Ohomai. Find out how on our Fees Free FAQ page.
Student Loans and Allowances
Course Entry Information
- Open entry.
English language requirements
Level 3 certificate IELTS General or Academic score of 5 with no band score lower than 5 or completed New Zealand Certificate in English Language Level 3 with an endorsement of either General, Workplace or Academic, or meets a relevant English Proficiency Outcome as outlined by NZQA.
Course Locations and Intake Information
- Feb 2021 TGA intake will be delivered over 3 days per week on-campus (Tues, Weds, and Thurs 9am-4pm)
|Tauranga||Windermere Campus||22 Feb 2021|
- 8 weeks full-time, including holidays (if applicable)
- This course is delivered 3 days per week on-campus
- Part-time study available