When it comes to providing memorable and exceptional experiences for your customers, it’s the people who make all the difference. Will your guests leave with the best impression?
If you’re involved in the business of looking after guests, visitors or tourists, you want to make the right impression the first time and every time – whether you’re booking travel experiences, offering sightseeing advice, telling stories of Māori legends, or even giving driving directions.
Toi Ohomai has developed a fully customisable training scheme, delivered in short, punchy bites, to take you to the next level.
This course has been developed in close collaboration with industry experts to make sure that, by the end of it, you’ll stand out from the crowd – for all the right reasons!
Upon successfully completing the requirements you'll receive the award of:
- Professional Skills for the Service Sector (Destination Knowledge to Enhance the Visitor Experience) (Level 3)
|Locations||To be confirmed|
|Next intake||To be confirmed View more details|
8 weeks full-time, including holidays (if applicable)
Study 3 days per week face-to-face on campus at set times
Part-time study available
|Indicative Fees||No tuition fees for domestic students View full fees information|
|Eligibility||View entry criteria|
To see the information for international students change your location using the button at the top right of the screen.
This training scheme will enhance your customer service skills and ensure you add value to your current role and the people you interact with, while also widening your career and employability options in the future.
Topics you'll cover
- Tourism in the local region
- Enhancing and adding value to the visitor's experience
- Storytelling in tourism
- Māori place names, Māori tourism organisations, and areas of cultural significance
- Communication and problem-solving skills
|Indicative Fees *||No tuition fees for domestic students|
|Course related costs||
$150.00 administration fee
Help with fees
Are you Eligible for Free Fees?
There are several ways to take advantage of free study at Toi Ohomai. Find out how on our Fees Free FAQ page.
Student Loans and Allowances
Course Entry Information
- Open entry.
English language requirements
Level 3 certificate IELTS General or Academic score of 5 with no band score lower than 5 or completed New Zealand Certificate in English Language Level 3 with an endorsement of either General, Workplace or Academic, or meets a relevant English Proficiency Outcome as outlined by NZQA.
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Course Locations and Intake Information
Intakes to be confirmed Ask to be notified when the next intake becomes available
- 8 weeks full-time, including holidays (if applicable)
- Study 3 days per week face-to-face on campus at set times
- Part-time study available