When it comes to providing outstanding customer service, it’s the people who make all the difference.
Whether you’re involved in a retail enterprise, tourism operation, hotel or any other frontline business, you want to make the right impression the first time and every time.
Toi Ohomai has developed this fully customisable training scheme, delivered in short punchy bites, to take you to the next level.
This course will be industry-tailored and we’ll make sure that by the end it, your guests will leave with the best impression.
Upon successfully completing the requirements you'll receive the award of:
- Professional Skills for the Service Sector (Customer Service and Sales Techniques)
|Next intake||Jul 2019 View more details|
6 weeks full-time, including holidays (if applicable)
This course can be studied full-time and completed in 6 weeks or part time in 12 weeks.
Part-time study available
|Indicative Fees||No tuition fees for domestic students View full fees information|
To see the information for international students change your location using the button at the top right of the screen.
This course will enhance your customer service skills and ensure you add value to your current role and the people you interact with, while also widening your career and employability options in the future.
Topics you'll cover
- Understanding your customer
- Enhancing the customer experience
- Communication skills
- Sales techniques
- Product knowledge
|Indicative Fees||No tuition fees for domestic students|
Help with fees
Are you Eligible for Free Fees?
There are two ways you can take advantage of free fees. One is through Toi Ohomai’s range of free courses. These are separate to the government’s ‘fees free’ initiative so you don’t need to check your eligibility in relation to fees – simply apply in the normal way and we’ll take it from there.
The other is through the government’s ‘fees free’ initiative: If you’re starting tertiary study for the first time you might be eligible for a year’s worth of free fees. Find out more in our FAQ about the government’s fees free initiative.
Student Loans and Allowances
Course Entry Information
- Open entry.
English language requirements
Level 3 certificate IELTS General or Academic score of 5 with no band score lower than 5 or completed New Zealand Certificate in English Language Level 3 with an endorsement of either General, Workplace or Academic, or meets a relevant English Proficiency Outcome as outlined by NZQA.
Course Locations and Intake Information
|Rotorua||Mokoia Campus||22 Jul 2019|
|Tauranga||Windermere Campus||22 Jul 2019|
|Rotorua||Mokoia Campus||14 Oct 2019|
|Tauranga||Windermere Campus||14 Oct 2019|
- 6 weeks full-time, including holidays (if applicable)
- This course can be studied full-time and completed in 6 weeks or part time in 12 weeks.
- Part-time study available