Your Rights and Responsibilities

As an enrolled student at Toi Ohomai you are bound by a set of regulations including the Student Code of Conduct.

Please visit our Regulations page for details including links to our complaints, harassment, and privacy policies.

The Education (Pastoral Care of Tertiary and International learners) Code of Practice 2021

From 1 January 2022, the new Education (Pastoral Care of Tertiary and International learners) Code of Practice 2021 comes into effect. All tertiary education providers and schools enrolling international students will be expected to comply with the code from 1 January 2022.

The code sets out the expectations that tertiary education organisations and schools enrolling international students must meet for learners’ safety and well-being. It brings together the current codes for domestic and international learners with separate parts of the code for:

• Student accommodation
• Tertiary providers enrolling international learners
• Schools enrolling international students (this part restates existing requirements for schools)

Study Complaints | Ngā Amuamu Tauira Now Open

Study Complaints | Ngā Amuamu Tauira is the new, combined student contract dispute resolution scheme. Learners can contact the Study Complaints | Ngā Amuamu Tauira service about: 

• Financial matters
• Contractual matters
• Redress claims after an NZQA investigation

Learners can contact the service on:

• Free phone: 0800 00 66 75
• Email: [email protected]

To find out more about Study Complaints | Ngā Amuamu Tauira see their website.