Providing Feedback or Lodging a Complaint

There will be formal opportunities to provide feedback on your course and tutor. Your feedback works towards continuously improving our courses and the way we teach.

Right to Provide Feedback 

Toi Ohomai values the student voice and students have the right to provide feedback, both positive and negative, about any aspect of their experience with Toi Ohomai and/or raise concerns where they believe standards in teaching, learning, guidance and support or pastoral care have not been met. 

In support of this principle, Toi Ohomai will provide students with regular opportunities to provide feedback on the teaching they are receiving, their course and any other matter in a safe manner. 

When receiving feedback from students Toi Ohomai shall ensure: 

  • procedures are fair, ethical, transparent, equitable and sufficiently frequent to avoid student overload and result in appropriate action 
  • people are dealt with respectfully and ethically 
  • privacy and confidentiality is maintained where necessary when collecting, analysing and using information 
  • the learning resulting from the feedback is used to drive continuous improvement

Your Feedback 

If you see something that could be improved around campus, please let us know so we can improve - follow the instructions on the Student Voice page. 

Student feedback is also gathered through class representative meetings, the First Impressions survey, course and tutor surveys, the student portal, informal feedback and Student Voice boxes which can be found around campus.

Class Representatives 

The Class Rep system allows us to keep an eye on the quality of the facilities, courses and the teaching and to make sure that all students are being treated fairly. Through feedback we are often in a position to help resolve problems and issues that would otherwise be left unresolved.  

Classes will be invited to nominate a representative to attend faculty class rep meetings. There will be at least two class rep meetings in the first half of the year and two in the second half of the year. At Mokoia and Windermere campuses the meetings are by faculty; at Taupō, Tokoroa, Waipā and Whakatāne the meetings are by campus. 

Students are encouraged to first raise the issue with their tutor and Academic Leader. If the issue is not resolved satisfactorily, it can be raised at the class rep meeting. 

Closing the Loop 

Depending on the avenue a student has used to raise a concern or complaint, the student will be advised of an outcome.